Services

OptivityCX can provide 24x7 support for multi-tenant cloud offering and on-premise customers, inclusive of the following: 

WorkForce Management, 

Enterprise  Recording; Quality Management; Screen Recording 

Desktop Process Automation; 

Speech Analytics.

NOC Services for pro-active system alarm monitoring (24x7)

OptivityCX is your “Go To” for a smooth implementation. Our  experienced professionals use their in-depth knowledge of contact center  technologies and implementation processes to help you plan, design, install, configure and test the solutions to meet your specific operational needs. In addition, our understanding of the surrounding third-party technologies (e.g., servers, desktop, network, telephony) ensures seamless integration within your IT environment. End-to-end implementation and project management services reduce costs and lower risks, while ensuring on time, on budget and on spec solution delivery.

OptivityCX training services give the users and technical teams the knowledge and hands-on skills to confidently configure, operate and support your contact center technology solutions. Our role-specific training programs deliver the practical knowledge needed to carry out daily tasks. From initial training to honing the skills of experienced users, dozens of diverse courses across your business and operational functions will help your team improve and be ready for the future. Our team of full-time training specialists is adept at tailoring content for organizations of all shapes and sizes, across multiple vertical markets.

OptivityCX business consulting team offers a set of expert service packages and tailored offerings that help you meet and exceed your business targets. From the planning stages, our business consultants work with you to refine your strategy, ensure business readiness, and prioritize goals and timelines. We help you integrate and configure your solutions within the daily operations for faster results and user adoption. Using advanced analytics, our experts transform your operational data into actionable business insight that can be used to continuously improve your processes.

OptivityCX project managers will work with you and your clients to manage the successful role-out of your WFO project. Be it net new, upgrades or transitioning to the cloud.